With the latest regular update to Apex Legends, players have experienced the disappearance of levels, battle pass achievements, unlocked characters, and other items. Even items purchased with real money have disappeared.
The web was flooded with thousands of complaints from users affected by this glitch. In the studio Respawn is not yet sure whether it is possible to restore the lost progress. It is known that the problem affects the data for the last two or three months, not the entire account as a whole.
Some players assume that the cause of the failure was the introduction of cross-progress with the new update. There are gamers who have decided to refrain from playing Apex Legends until the problem is fixed, hoping that their progress won't be lost if they don't log in. However, there is no confirmation of this strategy yet.
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The studio has acknowledged several failures in the past.
The project is multiplayer and free.